Scoped on the audit · not live yet
Returns for ecommerce. From request to refund, without the copy-paste.
Returns automation takes a return request, checks it against your return window and rules, issues a prepaid label, follows the parcel back and prepares the refund. Clear cases move on their own. Refunds and exceptions wait for a person to approve them. It runs on n8n in your account.
What it does
Check it. Label it. Track it. Queue the refund.
Estimated hours returned: 15 to 25 a month. That assumes about 8% of orders become a return and about eleven minutes of handling per return, the same numbers the home page estimator starts from, for a store shipping roughly 1,200 to 2,000 orders a month. The audit replaces them with yours.
- 1
Request checked
Order found in Shopify, return window and item rules applied, reason recorded.
- 2
Label issued and parcel tracked
A prepaid label goes to the customer, and the parcel is followed back to you.
- 3
Refund queued for a person
Once the parcel arrives, the refund is prepared and waits for approval.
Who it is for
Returns that still run through the inbox.
Shopify stores roughly USD 500k to 5M a year with one to three people on operations, where each return means finding the order, checking the policy, making a label by hand and remembering to refund it.
Not for shops that already run a dedicated returns platform well. Not for enterprise teams with their own returns tooling.
What this is not
Not live yet. Not a returns portal. Not a refund machine.
Order to invoice is the live first build. Returns and RMA is one of the processes we measure on the audit and build next, as a blueprint adjusted to your store. It does not replace a returns platform you already like, and it does not decide the judgment calls: refunds, exceptions, damaged goods and suspected abuse stay with a person.
What it costs
Small enough to say yes.
Retainers run three months minimum, then month to month. Same pricing as every process.
Automation Audit
Free for founding clients. Then $300, credited in full against the build.
Free then $300 credited
Returns and RMA build
Live in about two weeks, including the thirty-check self-check.
$1,000 one-time
Maintenance
Monitoring, fixes, and the monthly value dashboard.
$500 / month
Questions
Straight answers.
Is this live yet?
No. Order to invoice is the live first build. Returns and RMA is scoped on the audit and built next as a blueprint, adjusted to your store. The hours on this page are estimates until the audit replaces them with your numbers.
What does returns automation do?
It takes a return request, checks it against your return window and rules, issues a prepaid label, follows the parcel back and prepares the refund. Clear cases move on their own. Anything unusual goes to a person with the order attached.
Who approves refunds?
A person. The workflow does the checking and the paperwork, then queues the refund for approval. Once you trust the rules, you can choose to let small, clear-cut refunds go through on their own. Exceptions always stay with a person.
Do I need this if I already use a returns platform?
Probably not. If a dedicated returns platform already handles your returns well, this is not for you. It fits stores where returns still run through email, spreadsheets and copy-paste.
Who owns the workflow?
You do. It runs on n8n in your account with your credentials, with a documented handoff. If the retainer ends, it keeps running.
What does it cost?
The Automation Audit is free for founding clients, then USD 300 credited against the build. One process costs USD 1,000 one-time, live in about two weeks. Maintenance is USD 500 a month.
The next step
Book the audit.
Forty-five minutes on how returns are handled today. Two business days later, a written report with hours and what I would fix first, yours either way.
Book the auditPrefer email? hello@deltatechautomation.com