Scoped on the audit · not live yet
Support triage for ecommerce. Order-status email answered from live order data.
Support triage automation reads each incoming support email, works out what it is about, and looks up the order in Shopify. Order-status questions get a reply with the real status and tracking link. Anything that needs judgment goes to a person with the order already attached. It runs on n8n in your account.
What it does
Sort it. Look it up. Reply or hand off.
Estimated hours returned: 15 to 30 a month. That assumes about a quarter of orders generate a contact and about four minutes per reply, the same numbers the home page estimator starts from. The audit replaces them with yours.
- 1
Email sorted by intent
Order status, return request, a question you already answer, or something else.
- 2
Order looked up
Status, tracking link and ship date pulled from Shopify, not typed from memory.
- 3
Reply sent or handed off
Order-status replies go out. Judgment calls reach a person with the order attached.
Who it is for
A support inbox full of the same question.
Shopify stores roughly USD 500k to 5M a year with one to three people on operations, where someone spends part of every day reading the inbox, finding the order and pasting one of the same replies.
Not for shops that already run Gorgias well. Not for enterprise support teams with their own tooling.
What this is not
Not live yet. Not a chatbot. Not a replacement for your support person.
Order to invoice is the live first build. Support triage is one of the processes we measure on the audit and build next, as a blueprint adjusted to your store. It does not sit on your storefront, it does not decide refunds, and it does not answer the angry email. Those stay with a person. Next in line is returns and RMA.
What it costs
Small enough to say yes.
Retainers run three months minimum, then month to month. Same pricing as every process.
Automation Audit
Free for founding clients. Then $300, credited in full against the build.
Free then $300 credited
Support triage build
Live in about two weeks, including the thirty-check self-check.
$1,000 one-time
Maintenance
Monitoring, fixes, and the monthly value dashboard.
$500 / month
Questions
Straight answers.
Is this live yet?
No. Order to invoice is the live first build. Support triage is scoped on the audit and built next as a blueprint, adjusted to your store. The hours on this page are estimates until the audit replaces them with your numbers.
What does support triage automation do?
It reads each support email, works out what it is about, and looks up the order in Shopify. Order-status questions get a reply with the real status and tracking link. Anything that needs judgment goes to a person with the order already attached.
Will it send wrong answers to my customers?
Replies come from live order data, not from guesses. Anything unclear goes to a person. We can start with drafts that someone approves, and switch the safe ones to automatic once you trust them.
Does it replace my helpdesk or my support person?
No. It takes the repeat questions off the inbox so the person can spend time on the cases that need a decision. Refunds, exceptions and angry emails stay with a human.
Who owns the workflow?
You do. It runs on n8n in your account with your credentials, with a documented handoff. If the retainer ends, it keeps running.
What does it cost?
The Automation Audit is free for founding clients, then USD 300 credited against the build. One process costs USD 1,000 one-time, live in about two weeks. Maintenance is USD 500 a month.
The next step
Book the audit.
Forty-five minutes on how support email is handled today. Two business days later, a written report with hours and what I would fix first, yours either way.
Book the auditPrefer email? hello@deltatechautomation.com